{"id":9246,"date":"2019-12-05T12:24:37","date_gmt":"2019-12-05T10:24:37","guid":{"rendered":"https:\/\/eeke.gr\/?page_id=9246"},"modified":"2020-04-06T10:17:06","modified_gmt":"2020-04-06T07:17:06","slug":"consumers-complaints","status":"publish","type":"page","link":"https:\/\/oldeeke.web2social.gr\/en\/activities-of-e-e-k-e\/consumers-complaints\/","title":{"rendered":"CONSUMERS COMPLAINTS"},"content":{"rendered":"<p style=\"text-align: justify;\"><em>The Union of Working Consumers of Greece was established in 2009 with the objective to defend consumer interests at all levels. Since the beginning, its primary consideration, based on the existing needs, was the creation of a specialized complaint handling department whose mission would be to investigate and process complaints.<\/em><\/p>\n<p style=\"text-align: justify;\"><em>The consumers often \u201csee\u201d their interests being affected and their rights infringed by suppliers who employ unfair practices.<\/em><\/p>\n<p style=\"text-align: justify;\"><em>Our aim is to create informed and conscious consumers not only aware of their rights but eager to claim those rights.<\/em><\/p>\n<p style=\"text-align: justify;\"><em>A statistical analysis of the c<\/em>omplaints for the years 2009-2019, carried out by the Union of Working Consumers of Greece, is available here<em>.<\/em><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/oldeeke.web2social.gr\/wp-content\/uploads\/2020\/04\/Statistical-Analysis-of-Complaints-2009-2019.pdf\">Statistical Analysis of Complaints 2009-2019<\/a><\/p>\n<p style=\"text-align: justify;\">The Union of Working Consumers of Greece:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong><em>Has processed successfully <\/em><\/strong><em>almost<\/em> all the lodged complaints, bringing important economical and moral benefit to the consumers.<\/li>\n<li><strong><em>Assists the consumers, <\/em><\/strong>by providing them with general and personalized information and guidance with regard to their rights and the way they can claim them.<\/li>\n<li><strong><em>Is at the forefront of raising awareness <\/em><\/strong><em>on <\/em>every legislative development directly or indirectly related to the consumers, by informing them accurately and timely by every possible medium and way.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">We are constantly at the consumer\u2019s service, by intervening every time they feel unprotected and by resolving every problem they are unable to settle.<\/p>\n<p style=\"text-align: justify;\"><strong>Consumers can resist and claim their rights.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><em>They don\u2019t stand alone in this challenging task.<\/em><\/strong><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f308-o1\" lang=\"el\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9246#wpcf7-f308-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u03a6\u03cc\u03c1\u03bc\u03b1 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"308\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"el\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f308-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<h3 id=\"complain-from\">From\n<\/h3>\n<div class=\"form-group\">\n\t<p><label for=\"civ-full-name\">FullName (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"civ-full-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"civ-full-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"FullName\" value=\"\" type=\"text\" name=\"civ-full-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"civ-phone\">Phone(required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"civ-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"civ-phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"civ-phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"civ-email\">Email (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"civ-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"civ-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"text\" name=\"civ-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<h3 id=\"complain-tos\">To\n<\/h3>\n<div class=\"form-group\">\n\t<p><label for=\"comp-tomeas\">Consumer Complaint (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"comp-tomeas\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required s2form\" aria-required=\"true\" aria-invalid=\"false\" name=\"comp-tomeas\"><option value=\"Products\">Products<\/option><option value=\"Telecommunications\">Telecommunications<\/option><option value=\"Banking\">Banking<\/option><option value=\"Tourism\">Tourism<\/option><option value=\"Services\">Services<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"comp-full-name\">Supplier\u2019s Name (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"comp-full-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"comp-full-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Supplier\u2019s Name\" value=\"\" type=\"text\" name=\"comp-full-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"comp-phone\">Supplier\u2019s Phone (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"comp-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"comp-phone\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"comp-phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"comp-email\">Supplier\u2019s Email (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"comp-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"comp-email\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"text\" name=\"comp-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<h3 id=\"about-complains\">Complain Details\n<\/h3>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"compl-history\"><textarea cols=\"40\" rows=\"8\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"compl-history\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Complain Details\" name=\"compl-history\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"recaptchaForm\">\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LfR3iATAAAAAKw7o8rPkgomXnKa-H7ex_V7HGua\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LfR3iATAAAAAKw7o8rPkgomXnKa-H7ex_V7HGua\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<\/div>\n<div class=\"form-group clearfix\">\n\t<div class=\"col-sm-offset-10 col-sm-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Union of Working Consumers of Greece was established in 2009 with the objective to defend consumer interests at all levels. Since the beginning, its primary consideration, based on the existing needs, was the creation of a specialized complaint handling department whose mission would be to investigate and process complaints. The consumers often \u201csee\u201d their [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":1212,"parent":9185,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9246","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/pages\/9246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/comments?post=9246"}],"version-history":[{"count":4,"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/pages\/9246\/revisions"}],"predecessor-version":[{"id":9437,"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/pages\/9246\/revisions\/9437"}],"up":[{"embeddable":true,"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/pages\/9185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/media\/1212"}],"wp:attachment":[{"href":"https:\/\/oldeeke.web2social.gr\/en\/wp-json\/wp\/v2\/media?parent=9246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}